Packaging & Shipping Policy

 

Thank you for shopping at Soil and Soul.

 

Packaging:

  • We follow best practice in Sustainability – right from the design of the product to packaging to delivery. With Minimalism as our focus, our objective is to reduce the carbon footprint during the entire lifecycle of our products.

  • We use recycled / recyclable materials (bottles, boxes, etc) for our products

  • Our packaging is minimum but yet protective (recycled newspaper, cardboard, etc)

  • Zero/ minimum use of plastics, Thermocols or any other environmentally damaging materials

  • We collect used bottles, containers from our customers for reuse/repurposing (as much as possible)

Order Processing:

  • Normally, we process your orders on the same day and dispatch your package/s via courier so that it reaches you within 3-7 business days

  • You will receive an email notification once your order has been shipped, along with the racking information 

  • Whilst we make every attempt to deliver your product within the estimated time, we cannot always guarantee the delivery times. To ensure timely delivery, we solicit your cooperation in planning your purchases, especially during holidays and festival seasons

Shipment

  • Products will be shipped to the shipping address as specified in the order

  • Deliveries made for products purchased on our website are done by our courier partners who act as the link between the customer and us

  • Our courier partners will make all reasonable efforts to deliver the products to you, However if you are not residing at the contact address provided to us or have not made arrangements to collect the delivery and / or the courier is unable to contact you for this purpose, your purchase will be deemed as “cancelled “. 

  • Where the size / quantum of the products requires someone to be present at your address for delivery and you are not present, your placement of an order authorizes us to accept the signature of another person present at your address and deliver the products to them on your behalf or to leave the products in a safe place or with a neighbor.

Liability

  • We shall use our reasonable actions to meet any date agreed for shipment. Notwithstanding the foregoing, we shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet the estimated shipping date.

  • Since we are not in any way legally linked to our courier partners, we do not undertake responsibility under any circumstances whatsoever for any situations arising from the actions, behavior, conduct, efficiency and/or negligence of the courier partners

 

Please feel free to contact us on info@soilandsoul.in.for any queries or complaints